Computer outage hits Alaska, JetBlue, American Airlines passengers

by Kim Boateng Posted on March 26th, 2019

A widespread computer outage is affecting passengers on American, Alaska and JetBlue airlines Tuesday morning. Several passengers are reporting issues with check in at the airport and online, and some say their planes can’t board or take off.

American Airlines spokesman Ross Feinstein said the problem is related to the Sabre computer reservations system.

At 11:40 a.m. Eastern time, American said in a statement that the outage was a brief technical glitch and has been resolved.

“We apologize to our customers for the inconvenience,” American said.

Just before noon Eastern, Sabre also apologized via Twitter and said “recovery is in progress.”

Airlines were telling passengers to be patient, with JetBlue responding to one passenger’s tweet: “Hang tight, we’ll assist as soon as we can.”

Sabre later tweeted that the systems are now up:

Earlier today, Sabre experienced a system issue that impacted some customers. Technical teams were immediately engaged. Systems have recovered and customers are reporting normal operations. We apologize for the inconvenience to those affected.

Image: An American Airlines Airbus A321 lands at Miami International Airport on Feb. 24, 2019.

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Kim Boateng

Kim Boateng

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