Odd

Air Canada reviewing how crew forgot passenger on parked plane

by Kim Boateng Posted on June 23rd, 2019

Air Canada said Sunday it’s looking into how crew members could have disembarked from a plane without noticing a sleeping passenger who was left behind.

The airline was responding to an incident involving a woman who described waking up “all alone” on a “cold dark” aircraft after a flight to Toronto earlier this month.

“I think I’m having a bad dream bc like seriously how is this happening!!?!” Tiffani Adams recounted in a June 19 Facebook post sent by her friend, Deanna Noel-Dale.

The airline confirmed the incident took place but declined to comment on its disembarking procedures or how the passenger may have been overlooked.

“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.

Adams wrote that after she woke up, she called Noel-Dale to try to explain what happened, but her phone died and she couldn’t charge it because power to the plane was off. She said she was “full on panicking” by the time she found the “walky talky thingys in the cockpit,” which also didn’t work.

After no one saw the “sos signals” she made by shining a flashlight out the window, she unbolted a cabin door. Facing a steep drop to the tarmac, she leaned out of the aircraft and called over a ground crew, who got her out.

The passenger wrote that Air Canada personnel asked if she was OK and whether she would like a limo and hotel, but she declined the offer. She said airline representatives apologized and said they would investigate.

“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.

The AP attempted to reach Adams through Noel-Dale’s Facebook account but had not received a response by late Sunday morning.

Air Canada said in a Facebook response to the post that it was surprised to hear the story and “very concerned,” asking Adams to send a private message with her flight details.

“We’ll take a look into it,” the airline wrote.

Earlier: Air Canada passenger woke up to find herself forgotten on empty plane

An Air Canada passenger says she was forced to organize her own escape from an empty plane in Toronto after flight crews left her asleep in her seat.

Tiffani Adams said the incident, documented in detail on Air Canada’s Facebook page and currently under review by the airline, took place on a June 9 flight from Quebec City to Toronto’s Pearson International Airport.

After finding herself in an empty row, Adams said she laid down to sleep less than halfway into the short 90-minute flight. When she woke up, she said she was completely alone in the pitch-black aircraft.

“I wake up around midnight, few hours after [the] flight landed, freezing cold still strapped in my seat in complete darkness,” Adams recalled in the post.

“I attempt to charge my phone by plugging into every USB port I could find—no luck because when they shut the aircraft down there is no power whatsoever… since I can’t charge my phone to call for help I’m full on panicking because I want off this nightmare ASAP.”

Adams said she then made her way to the cockpit, where she attempted to use a radio to call for help, but couldn’t use the plane’s radio without power. She said she eventually found a flashlight and began signaling out of the plane’s windows, hoping to attract attention.

At the same time, she said she found a way to open the plane’s door – but had no way to get down.

“Now I’m facing a 40-50ft drop to the pavement below… I search frantically for a rope so I can climb down to safely. [The] flight attendants seat is right by the door I opened, but the seatbelt is too short to hang from, so back to my distress signals.”

Adams, who said the plane was parked far away from the airport terminal, eventually attracted the attention of a baggage attendant who brought a ladder truck to the plane to rescue her.

“He is in shock asking how the heck they left me on the plane,” she wrote.

“I’m wondering the same… when my seat an inch back or my tray [is] down flight crew take notice, but yet you missed a person still strapped into her seat and just all go on home?”

In a statement to CTVNews.ca, an Air Canada spokesperson declined to share any additional details but said the airline is reviewing the incident.

Adams said she was immediately approached by an Air Canada representative on the ground who offered to get her a limo or hotel room. She declined, stating that she just wanted to go home.

A spokesperson said the airline remains in contact with Adams, who said she is still struggling to sleep.

“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.

Sharing for my friend Tiffani AdamsAnother sleepless night for moi unfortunately insomnia doesn’t care that I work in…

Posted by Deanna Noel-Dale on Wednesday, June 19, 2019

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